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Product Adoption ScoreAdoption score

Score one account on how often it uses the product, which features and teams use it, and how tied it is to their daily work. You'll see how deeply the account has adopted the product and the next step to take.

How it works

  • 6 sections with questions
  • Answer each question to see your result
  • See your results at the end

About the Product Adoption Score template

For customer success managers reviewing how deeply an account uses the product. Scores usage depth, feature breadth, team reach and how embedded the product is, then flags accounts ready for an expansion talk and those that need re-onboarding.

Use this template free

No credit card required. Customize questions, scoring, and results after signup.