Customize the results email

The email respondents get after finishing your quiz is fully yours to write, not a fixed template. Personalize it with the respondent's name, score, or any answer, format it with markdown, and optionally attach a PDF summary.

Send results email to respondent toggle in the Settings tab
  1. 1

    In Settings → Results & scoring, turn on Send results email to respondent.

  2. 2

    Edit the Subject and Message fields to write your own email, in your own words.

  3. 3

    Type @ anywhere in either field to insert a dynamic value, like @respondent.name, @score.total, or the answer to a specific question. Keep typing after the @ to search, for example @sc narrows the list to score-related fields.

  4. 4

    Use markdown for formatting: **bold**, *italic*, and [links](url) all work in the message.

  5. 5

    Add @results anywhere in your message to include a link to the respondent's personal results page. Leave it out and no link is added, so the email stays exactly what you wrote.

  6. 6

    Turn on Attach PDF of questions and answers to include a printable, branded PDF with the respondent's score, matched tier or outcome, and every question and answer as an email attachment.

  7. 7

    With PDF attachment on, turn on Also send me a copy to get the same PDF emailed to your own account address every time a respondent gets theirs.

  8. 8

    Check the live preview at the bottom of the editor — it shows exactly how the email will look with sample data before you save.

  9. 9

    If a respondent replies to this email, it goes straight to your own account email, not FluoTest — Reply-To is set automatically, on every account, free or Pro.

Was this helpful?